“What is a crucial conversation?
According to the team behind Crucial Conversations: Tools for Talking when the Stakes are High, a crucial conversation is an interaction where opinions vary, stakes are high, and emotions run strong.
We’ve all had crucial conversations of one kind or another. Whether it’s confronting a roommate about dirty dishes or disagreeing with your boss over the way a task should be done, they’re always going to be a part of life. But they don’t have to end in resentment, anger, fear, or broken relationships. Crucial conversations can become healthy and productive dialogue when handled well. You can have safe and healthy crucial conversations, and these tools from Crucial Conversations will show you how.”
The above excerpt is from a summary of Crucial Conversations: Tools for Talking when the Stakes are High by Patterson, Grenny, McMillan, and Switzler. The summary was written as a part of a not-for-profit curriculum geared toward promoting healthy teamwork in a cross-cultural environment. No part of this excerpt may be reproduced without the permission of the organization or the author.